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For order, sizing, customization or after-sales questions, include your order number or product link. Please do not send payment-card details, passwords or verification codes.

Standard production is completed within one calendar month after payment and final specification approval; shipping time is additional. Rush orders are agreed individually. Contact us before returning jewelry so we can provide the correct address. For time-sensitive changes or cancellations, the time of your first message is used to determine the applicable fee.

Returns, exchanges, warranty and resizing are subject to the published policies. Please contact us before arranging a return or repair.