Frequently Asked Questions
Client care
The details, made clear.
Questions about your ring or order? Email support@ulricaring.com.
When will my ring arrive?
We make each order after purchase. Standard production takes approximately 21 business days after payment and final specification approval. Allow an additional estimated 3–5 business days for US shipping or 5–10 business days for other supported destinations. Rush schedules are individually agreed before ordering. See Production & Delivery.
What does shipping cost? Are import charges covered?
US shipping is free. Other destinations use the shipping quote shown at checkout. We cover import duties and taxes for Canada, Australia, and the United Kingdom. For other destinations, these charges are the customer’s responsibility unless included at checkout. Review our shipping policy for details.
Can I return or exchange my purchase?
Request an eligible return within 30 days of delivery. A 35% restocking fee applies to non-quality returns and exchanges, including size exchanges; return shipping is at the customer's expense. Personalized exclusions and statutory rights apply. Read the full Returns & Exchanges policy before ordering.
Can I change or cancel an order?
Contact us promptly before dispatch. Cancellation and production-change fees depend on when you first contact us. The full fee schedule is in Returns & Exchanges.
How do I choose my size? Is resizing free?
Use our Ring Size Guide and consider a local jeweler's measurement before ordering. Resizing is not free and suitability varies by design. Contact us for a quote before arranging any adjustment.
Can I customize a ring?
Send the product link, desired metal, stone, ring size, engraving or design request and required date. We will confirm feasibility, price and timing before production. Review all approved specifications carefully. Bespoke and engraved pieces have change-of-mind return restrictions.
What if a stone or prong becomes loose?
Stop wearing the ring, keep any detached stones and contact us with your order number and photographs. Covered workmanship issues have a one-year warranty from delivery. See the Warranty Policy for replacement costs and reimbursement limits.
How do I care for my jewelry?
Remove jewelry before swimming, cleaning, exercise and activities that may strike the setting. Avoid chemicals; store pieces separately. Wipe with a soft cloth. Cleaning methods depend on the gemstone and its treatments; do not use ultrasonic, steam or chemical cleaners without checking suitability.
Are moissanite and lab-grown diamonds the same?
No. Moissanite is a different gemstone. Listings identify whether the selected stone is moissanite, lab-grown diamond or natural diamond. Natural gemstones can vary in color and internal pattern; check the selected product specifications.
Which payment methods can I use?
Available payment methods appear at checkout and may vary by country and provider. If payment is declined, contact your bank or choose another option shown at checkout. Any installment offer is subject to the provider's terms and approval.
How do I track my order?
Use the tracking details emailed after dispatch or our Track Your Order page. The first scan may not appear immediately. Contact us if tracking stops updating or a delivery cannot be found.
Will my ring include an IGI report?
Rings with a lab-grown center diamond include the corresponding IGI report for that center stone. This does not apply to accent stones or all jewelry.
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