Warranty & Repairs

Client care

Care for the pieces you keep close.

Updated October 16, 2026. Covered workmanship issues are eligible for a one-year warranty from delivery. Earlier orders retain their applicable benefits; mandatory consumer rights are unaffected.

Stones and settings

• Detached center stones or stones of at least 0.4ct that you retain: local resetting reimbursement up to US$100 with a receipt.
• A lost center stone or stone of at least 0.4ct: replacement costs 30% of the order amount; contact us to arrange local repair or return service.
• Detached or missing accent stones below 0.4ct: the first replacement stones are free, with one local setting reimbursement up to US$100 against a receipt.
• Loose prongs: one tightening reimbursement, up to US$50 against a receipt.

Plating

Peeling gold plating within six months qualifies for free re-plating. An upgrade to solid gold is available by paying the price difference. Plated jewelry requires care over time.

Request service

Stop wearing loose or damaged jewelry and retain detached stones. Email support@ulricaring.com with your order number, photographs and repair receipts where applicable. Contact us to coordinate the repair route, shipping and timing. External damage or misuse is outside workmanship coverage. Other cases are reviewed individually.